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You can return the above product for a refund/replacement within 7 days after receiving your original order if you received the wrong item as in color/size, change of mind or if the product is damaged.
If the product is "shipped from Overseas"?
You can return this product within 7 days after receiving your original order if it has a manufacturing defect, does not turn on, counterfeit, if you have received the wrong product or due to change of mind (with seal not broken). You cannot return the product if you change your mind or you don't like the product. For more information, please visit our store on "Shipped from Overseas products"
What are the required conditions?
Please see below conditions for your return request to be accepted:
- the product must remain sealed, except if the product is defective or damaged
- the product is still in its original packaging, except if the product is damaged or has missing parts
- the product is in its original condition and unused
- product is not damaged except if the product is defective
- the product label is still attached except if this is the reason for the return
- the product is complete (freebies, accessories, original packaging), except if it has missing parts
- the product's original packaging is in good condition
Please NOTE that the products in your possession are your responsibility until they are picked up by our driver or you have dropped them off at a pickup Station. Any product that is not properly packed or is damaged will not be eligible for a return, so please take proper care of the products you might want to return!
What are the next steps?
Once you have submitted your return request, we will contact you within 48 hours to arrange retrieval. You will also have the choice to deliver yourself the product to one of our pickup Stations.
Once the product retrieved, we will proceed to the examination.
- In the unlikely event that an item is returned to us in an unsuitable condition, we will send it back to you without refund.
- If examination conclusive and conditions above respected, we will proceed to refund your money or replace the product.